· We Only offer Free shipping in the continental USA
· For International shipping, please contact us before buying for shipping quote
· We ship 98% orders same day, if ordered before 12:00 pm (EST)
All Perfumes and Oils are NON REFUNDABLE. Absolutely No returns and/or exchanges on Perfumes and Oils under any Circumstances. Unless shipped by error on our part. Priority S & H charges are Non Refundable.
Defective Item Policy:
You can return defective item for ONLY exchange within 7 days from the time of original order of receipt. You must return defective item in original material included with the shipment. We will inspect the defective item, after findings of positive manufacturer error or malfunction fault, we will credit refund for your return shipping cost for only defective item and item within the replacement. We don’t refund defective items, we only exchange same item within given allotment time or will replace with similar item, if original item is out of stock or discontinue. However, giving you seamless experience is our top priority and we will do our best to resolve any concern regards to damage claims reporting in timely manners. -No Exceptions-
Damage Shipment Policy:
We always do our best to ensure that our product arrives correctly and in perfect condition. In the unlikely event that our item or shipment arrives damaged. Please contact us within 24 hours of delivery for an immediate resolution. We highly recommend you to inspect the shipment upon arrival and in case damage discovery keep all packaging materials, any torn pieces of the package, tape and including carton box for 10 business days. We will file and follow up with the damage claim. Upon finding positive damage done in route, we will initiate the process to replace the damage item or shipment. We don’t refund, we will give you full credit and replacement for the entire item or shipment. For any reason, you fail to notice damaged item or shipment and could not report damage shipment within allotment time. We will not accept any damage done to item or shipment and may not process damage claims for item or shipment replacement.
Note: we are unable to process your damaged item or shipment claim until we receive the approval from the courier.